May Session: Tickets Flow. Nothing Changes.
Free Community Meetup — South Florida

Fort Lauderdale
ITSM Insights Meetup

South Florida's free ITSM community. No fluff, no pitches — just real service management conversations at 1515 Boca in Boca Raton (north of Fort Lauderdale).

Tuesday, May 19, 2026
5:30 PM EDT — doors open
1515 Boca, Boca Raton (north of Fort Lauderdale)
Free — no cost, no catch
12 seats — this is Kickoff #1
Session: Tickets Flow. Nothing Changes. — 35 min
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Reserve My Seat — May 19 Learn More About This Meetup
What We're About

Real Conversations.
Real Takeaways.

The Fort Lauderdale ITSM Insights Meetup is a laid-back, zero-pressure gathering for IT service management professionals — help desk leads, ITSM managers, IT directors, and anyone trying to make IT deliver more value to the business. We meet at 1515 Boca in Boca Raton, conveniently located between Fort Lauderdale and Palm Beach.

Zero Sales Pressure

No vendor pitches. No certification hard-sells. No "just want to quickly mention our product." This is a community space — full stop.

Practical Takeaways

Every session focuses on real wins you can apply the next morning — quick improvements, honest lessons, and ideas that actually work in the real world.

Connect Locally

Meet other IT pros from across South Florida — Fort Lauderdale, Boca Raton, and Palm Beach. Share war stories. Find your people.

Beginners Welcome

You don't need an ITIL certification or years of experience. If you care about making IT better, you belong here. We start from day one at every event.

Want to Present?

Got a win, a lesson, or an idea worth sharing? We love member-led talks. Reach out to Ryan — the bar is just "useful to someone in the room."

Quarterly Rhythm

We're building a consistent quarterly gathering — so this isn't a one-and-done. RSVP for May and be part of shaping what this community becomes. August is next. Then November.

Your Host

Hosted by Ryan Holzer

Ryan is Founder and Principal of Tideline Insights, an ITSM consulting firm — ITIL Expert with 20+ years of hands-on service management experience, from help desk to enterprise ITSM transformations across the U.S.

Ryan started the Florida ITSM Insights Meetup series because he couldn't find a local space for real practitioner conversations — so he built one. No fluff. No sponsors with agendas. Just IT pros helping each other get better at the work.

ITIL Expert Continual Improvement SMB Service Delivery 20+ Years ITSM South Florida
Ryan Holzer, host of the ITSM Insights Meetup
May 2026 Session

What You’ll Walk Away With

Tickets Flow. Nothing Changes. — a 35-minute practitioner session grounded in ITIL 4’s Continual Improvement practice.

Where to Start When Everything Feels Broken

A practical method for identifying the highest-leverage improvement opportunity in your environment — without a formal assessment or a consultant.

A Lightweight CI Register You’ll Actually Use

How to track improvement initiatives without a ServiceNow license or a dedicated process manager. Works in a spreadsheet. Works on day one.

Measuring Progress Without a Data Team

Three metrics any SMB IT team can pull from their existing ticketing system to demonstrate improvement — and make the case for more resources.

Breaking the Firefighting Cycle

Why reactive IT teams stay reactive — and the one structural change that gives your team space to actually improve instead of just survive.

Your One Action Item for Wednesday

Every session ends with a structured group discussion and an action plan worth taking a photo of. You’ll leave with one concrete, actionable next step you can start tomorrow.

The 7-Step CI Model You Can Start This Week

The CI Blueprint: Identify → Baseline → Target → Plan → Act → Measure → Embed. A repeatable model lightweight enough for a two-person IT team — no tooling, no budget, no project plan required.

Session content subject to refinement — core themes confirmed, specific examples may evolve.

May 19, 2026 Kickoff

Event Details & Agenda

Our first South Florida gathering — come early, meet the room, and leave with at least one idea you can actually use.

Venue & Details

Tuesday, May 19, 2026
5:30 PM EDT — doors open, networking begins
1515 Boca
1515 S Federal Highway, Boca Raton, FL 33432
1515 Boca, Boca Raton (north of Fort Lauderdale)
View on Google Maps →

Questions about parking or accessibility? Email ryan@tidelineinsights.com
Free — no cost, no catch. Just RSVP so we can plan.

Evening Schedule

5:30
PM
Doors Open — Casual Networking Meet the room. No agenda yet — just humans doing the human thing.
6:00
PM
Welcome & Quick Intros Kickoff Session Ryan opens the evening. Quick round of who's in the room — name, role, one thing you're working on.
6:10
PM
Presentation Tickets Flow. Nothing Changes. — why IT teams keep fixing the same things, and the practical CI framework that actually breaks the cycle. View Presentation Online ↗
6:45
PM
Open Discussion & Takeaways Open floor Q&A, group discussion, and your one action item to take back to work.
1515 Boca — Fort Lauderdale ITSM meetup venue
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Frequently Asked Questions

100% free. No registration fee, no membership cost, no upsell at the door. The only ask is that you RSVP so we can plan accordingly.
None. ITSM stands for IT Service Management — the practice of delivering and improving IT as a service to the business. Whether you’re a certified ITIL Expert or you’ve never heard of a service catalog, you’re welcome here. We keep the conversation accessible and skip the jargon when we can.
None. We don’t assume you have ServiceNow, a CMDB, or any formal ITSM tooling. The session is designed for teams working with whatever they have — even if that’s just email and a spreadsheet.
About 90 minutes total — 30 minutes of networking, a 35-minute practitioner session, and 20–25 minutes of open discussion.
Please do — the more the merrier. Just have them RSVP separately so we have an accurate headcount.
The May session is Tickets Flow. Nothing Changes. — a 35-minute deep dive into ITIL 4’s Continual Improvement practice. You’ll leave with a method to identify your highest-leverage improvement opportunity, a CI register you can start in a spreadsheet on Wednesday, and three metrics you can pull from your existing ticketing system today. The full framework and templates are available in the companion article — the full presentation is also available online at this site.
Want to present or suggest a future topic? Email ryan@tidelineinsights.com — the bar is simple: be useful to someone in the room. We welcome practitioners at any level sharing what they’ve learned, what’s worked, and what hasn’t.
Yes. Each session is paired with a companion article on the Tideline Insights blog covering the full framework, templates, and recommendations from the room. The full presentation is available online at this site, and each companion article covers the complete framework, templates, and recommendations from the room.
Yes. Sponsorship opportunities exist for organizations interested in supporting the meetup — think venue, refreshments, or event costs. We maintain a strict no-sales-pitch policy: sponsors don’t get airtime, product demos, or lead lists. If you’re interested in supporting the community, email ryan@tidelineinsights.com and we’ll talk through what makes sense.
Yes. We’re looking for local companies willing to provide meeting space — a conference room, training room, or event space that fits 20–30 people. Hosting helps keep the meetup free, makes it more accessible, and gives your team visibility in the local IT community. No sales time, no product demos — just a great space. Email ryan@tidelineinsights.com if you’re interested.
If you registered but can’t make it, cancel your RSVP using the link in your confirmation email so we can open your spot to someone on the waitlist. If we need to cancel or reschedule the event, all registered attendees will be notified by email at least 5 business days in advance.
No. This meetup is independently organized by Ryan Holzer through Tideline Insights. It has no formal affiliation with AXELOS, PeopleCert, ServiceNow, or any other vendor or body.
Brought to You By

The Meetup Is Free. Going Deeper Is Optional.

These free community events are organized and sponsored by Tideline Insights — an ITSM consulting practice that helps IT organizations build structure, improve service delivery, and get out of firefighting mode. When your team is ready to move from ideas to execution, Tideline Insights can help — gap assessments, roadmaps, process design, and hands-on implementation support. No enterprise price tag, no 12-month timelines.

How Tideline Insights Helps After the Meetup

  • Discovery and current-state analysis — gaps, bottlenecks, and priorities before a single recommendation is made
  • Process design and documentation — value stream mapping, workflow design, and waste removal
  • Continual improvement practice — measurement frameworks, improvement backlogs, and a CI cadence that sticks
  • Organizational change management — adoption plans, cultural readiness, and stakeholder buy-in
  • Strategic advisory — an ITIL Expert on your side for leadership decisions, escalation guidance, and strategic planning